Terms and Conditions
Effective Date: 2025
Welcome to Urban Connect. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Urban Connect, you agree to be bound by these Terms. Please read them carefully.
1. Company Information
Urban Connect is a mobile retail business specializing in the sale of authentic iPhones and accessories.
Business Address: 1st Floor, Consistory Building, Colombo 11
Contact: 0778002000
2. Product Information
- All iPhones sold are 100% original and either brand new, certified refurbished, or pre-owned (as clearly labeled).
- Each product listing includes specifications, condition, and warranty details. Please review all product descriptions before purchase.
3. Pricing and Payment
- All prices are listed in LKR and include applicable taxes unless stated otherwise.
- Prices may change without prior notice.
- We accept payments via [e.g., Visa, Mastercard, Cash on Delivery, etc.].
- Urban Connect reserves the right to cancel orders in case of payment fraud, pricing errors, or inventory issues.
4. Shipping & Delivery
- Orders are processed within [1–2 business days].
- Estimated delivery: [2–5 business days] depending on your location.
- Shipping charges are calculated at checkout unless free shipping is offered.
- We are not liable for delays caused by courier services or unforeseen circumstances.
5. Returns & Exchanges
- We accept returns within [7–14 days] of delivery for eligible items.
- To be eligible, items must be unused, in original packaging, and accompanied by a receipt.
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
- For more details, visit our [Return Policy] page.
6. Warranty Policy
- Brand-new iPhones come with a manufacturer’s warranty (subject to Apple’s terms).
- Refurbished or pre-owned products may include a limited store warranty (duration specified on product page).
- Warranty does not cover accidental damage, water damage, or unauthorized repairs.
7. User Account
- You may be required to create an account to make a purchase.
- You are responsible for maintaining the confidentiality of your login details.
- Urban Connect is not liable for unauthorized account use.
8. Privacy Policy
Your personal information is handled securely and in accordance with our [Privacy Policy]. We do not sell or share your data without consent, except as required by law.
9. Limitation of Liability
Urban Connect is not liable for any indirect, incidental, or consequential damages arising from product use, delays, or website issues. Liability is limited to the purchase price of the item.
10. Governing Law
These Terms are governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of [Your Jurisdiction].
11. Changes to Terms
We reserve the right to update or change these Terms at any time. Continued use of our services after updates constitutes acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at:
📞 Phone: 0778002000
